Chatbots 101

When our team took this topic on, the hype around chatbots was reaching fever pitch. Internally, we understood that, to be successful, chatbots require access to data, including knowledge. To help prospective and existing customer get the most out of their planned or existing chatbot deployments, I researched, wrote, edited, and co-designed this white paper. After publication, we used this white paper for demand generation across various channels